In the below dropdown sections, you will find the most commonly asked questions (and answers) regarding Care Cover Protection Plans, Accident Protection Coverage, Care Products and Specialty Products. Contact us if the information you require cannot be found below.

I bought a Protection Plan, how do I register it?

The good news is, it’s easy to register your Care Cover Protection Plan! Visit our Register a Plan page and follow the instructions to create an account and register your plan. If at any time you need to refer to your plan or register another protection plan, simply log in to your account. For further support, please contact us.

How do I make a claim on my Protection Plan?

In order to make a claim, your Protection Plan must first be registered. Once registered, you can submit a claim by visiting our Make A Claim page and following the instructions. If at any time you require support, please call our Customer Care Team on 1300 453 284 (AU) or 0800 080 039 (NZ).

Where can I buy a Protection Plan?

Care Cover Fabric, Leather and Mattress Protection Plans are available at a variety of national and independent retailers. For a list of retailers in your area, click here.

I have a Protection Plan on one piece of furniture. How can I cover other furniture?

Care Cover Protection Plans are available to buy in conjunction with new furniture at the point of purchase across a number of national and independent retailers. If you want to take out a Protection Plan on existing furniture, mattresses or car interiors (non new), visit out Accident Protection Subscription page.  

How many times can I claim over the duration of my Protection Plan?

A domestic accident Protection Plan can be claimed against genuine accidents. Care Cover’s repair liability is limited to a maximum of the actual purchase price of the damaged furniture or mattress. Claims against a commercial Accident Protection Plan are limited to a single claim per year for the covering material of the furniture/item. Please refer to the Care Cover Accident Protection Plan terms and conditions for full details.

Where do I find the terms and conditions for my Protection Plan? 

The most up to date Care Cover Protection Plan terms and conditions are available here. 

What accidents does the Care Cover Protection Plan cover?

Accidental Stains (including but not limited to):

  • Drinks and Food
  • Ballpoint Pens, Markers and Crayons
  • Nail Polish and Lipstick
  • Blood
  • Acids, Bleach and Corrosive Marks
  • Cosmetics
  • Waxes, Glues and Paint
  • Chewing Gum
  • Human Bodily Fluids

Accidental Damage (including but not limited to):

  • Scratches
  • Rips
  • Scuffs
  • Burns
  • Pet damage one incident only (surface covering only, not available for Commercial Accident Protection Plan).

For a complete overview of what the Care Cover Protection Plan covers, please refer to the Care Cover terms and conditions.

Does my Protection Plan cover manufacturing faults? 

Care Cover Accident Protection Plans do not cover manufacturing faults. If you experience a manufacturing fault, please contact the retailer where the item was purchased to discuss repair or replacement.  

I’ve had an accident on my furniture but I don’t have a Protection Plan. Can you still fix my furniture?

The good news is yes, we can try! For Leather furniture, locate your closest Leather Doctor.  For Fabric Furniture, locate your nearest Fabric Doctor. Alternatively, contact us on 1300 453 284 (AU) or 0800 080 039 (NZ) and we can help locate a technician close to you. Our expertly trained technicians will be in touch to resolve the issue before you know it!

I’m a retailer and I want to sell Care Cover kits and Protection Plans. Who do I talk to?

Great news, and thank you for your interest in Australia’s foremost supplier of Protection Plans with a network of expertly trained technicians to attend to repairs. Please contact us and we will be in touch with you within 24 hours.

What is the difference between Accident Protection Plans and Accident Protection Subscriptions?

Care Cover Accident Protection Plans are available for new leather and fabric furniture and mattresses at the point of sale in retail outlets across Australia and New Zealand. They are able to be applied to furniture that is being used in both domestic and commercial settings. Accident Protection Subscriptions, on the other hand, are designed to protect  existing leather and fabric furniture and car seats and mattresses (furniture that is already in your care), regardless of age. Accident Protection Subscriptions are only able to be applied to furniture, cars and mattresses that are used in a domestic environment (ie – non commercial, rental or business purposes).

Where can I buy an Accident Protection Subscription?

Care Cover Accident Protection Subscriptions can be purchased by clicking here.

How do I make a claim on my Accident Protection?

You are required to make a claim on accidental damage and stains within 5 days of the accident occuring. In order to make a claim, visit our Make A Claim page and following the instructions. If at any time you require support, please call our Customer Care Team on 1300 453 284 (AU) or 0800 080 039 (NZ).

What furniture can I list under Accident Protection Subscriptions?

Furniture that can be covered includes:

  • fabric and leather furniture, including lounges, recliners, ottomans, sofas;
  • fabric and leather upholstered dining chairs and bar stools;
  • fabric and leather upholstered bed heads; and
  • fabric and leather upholstered car seats.
Do I receive any care products with my Accident Protection Subscription?

Along with the peace of mind that comes with the Accident Protection, you will receive (included in the cost of the subscription) Care Cover products relevant to the furniture you're covering. These products are:

  • Exclusive to Care Cover
  • Specially formulated products also used by our repair professionals
  • Australian Made
  • Eco Friendly and pH neutral making them safe to use in your house and;
  • Manufactured under strict ISO standards.

Used correctly, Care Cover care products will help protect your furniture look newer, for longer!

What does an Accident Protection Subscription Cover?

The following is an indication only of what is covered under the Accident Protection:

FABRIC

Accidental Stains (including but not limited to):

  • beverages and food; 

  • ballpoint pens, markers and crayons; 

  • blood and other human bodily fluids; 

  • acids, bleach and corrosive marks; 

  • cosmetic products including but not limited to nail polish and lipstick; 

  • waxes, glues and paint products; and

  • chewing gum.

LEATHER AND ANILINE 

Accidental Stains (including but not limited to):

  • beverages and food; 

  • ballpoint pens, markers and crayons; 

  • blood and other human bodily fluids; 

  • acids, bleach and corrosive marks; 

  • cosmetic products including but not limited to nail polish and lipstick; 

  • waxes, glues and paint products; and

  • chewing gum.


Accidental Damage (including but not limited to): 


  • scratches; 

  • rips/tears; 

  • scuffs; and

  • burns. 

How much does an Accident Protection Subscription cost?

Accident Protection can be purchased from as little as $5/month, and increases with the number of seats you elect to cover. The beauty of the Accident Protection is that the cost is low, is charged monthly and can be customised to suit the furniture, car seats and mattresses that you most want to protect. Minimum term is 12 months. To understand how little it could cost to protect your furniture, visit the Accident Protection Subscription page to receive an instant quote.

Is there a minimum term for the Accident Protection Subscription?

Yes, the minimum term of a subscription is 12 months. After the 12 month period, any or all of the furniture under the subscription can be removed. New furniture can be added to your subscription at any time by logging into your account.

Why should I have Accident Protection on my furniture?

Accident Protection can be purchased from as little as $5/month. A bargain, considering the average repair cost to remove pen, nail polish or oil marks from food from a fabric or leather furniture is $250. Paying to fix just one incident yourself can exceed the cost of almost 4 years’ accident coverage where you will be entitled to ongoing repairs.

House and contents insurance is perfect to protect your house against major damage or incidents, but claiming for a repair on furniture caused by an accident or spill is going to cost you hundreds of dollars (via an excess bill). Accident Protection is not connected to your house insurance - it is cheaper and can be claimed against multiple times each year, without penalty.

Without Care Cover Accident Protection, your furniture is exposed to the risk of damage and stains that can be hugely expensive to repair.

The benefits of Care Cover Accident Protection are extensive, and the flexibility it offers you are second to none:

  • Completely customisable coverage - simply cover and pay for the furniture, mattresses or car interiors that you want to protect
  • All household leather and fabric furniture can be covered, regardless of existing condition
  • You're protected against genuine accidents and/or stains that occur to your furniture once coverage starts
  • Claims can be made multiple times each year, without penalty
  • A massive $500 in repairs/annum is allocated to each furniture piece/set
  • Additional pieces of furniture can be added to your coverage at any time 
  • Coverage can be completed online in a few minutes
  • Monthly billing via a simple direct debit ensures affordability
  • All claims or queries will be answered by an Australian based customer care team
  • An extensive national network of highly trained leather and fabric repair professionals undertake claims quickly and to the highest standards
Does Accident Protection cover stains or damage that already exist on my furniture/car seat?

No. Accident Protection covers accidental damage and stains that occur after your coverage commences. When accidental damage or stains occur, you are required to make a claim with Care Cover within 5 days.

Where can I read the terms and conditions for the Accident Protection Subscriptions?

The terms and conditions are available to read here.

How safe are Care Cover products to use?

Care Cover recognises the importance of environmental sustainability and using safe products in your home environment. As a result, Care Cover products are water based pH neutral, non-hazardous and non-poisonous products that are (with the exception of our Mattress Protectors and Leather Wipes) packaged in biodegradable containers.

Can I see the Safety Data Sheets for Care Cover products?

Yes, Safety Data Sheets for all Care Cover products are available here.

Where are Care Cover products made? 

Care Cover is proud to be a 100% Australian owned and operated company. We partner with an Australian based factory (also 100% Australian owned and operated), who facilitate the production, bottling and warehousing of Care Cover timber, leather, fabric and specialty care products within Australia.

How do I wash the microfiber cloth from my kit? 

The microfibre cloth supplied with Care Cover products is a pH neutral product, designed to apply Care Cover products to your furniture. To prevent solvents that are found in detergents transferring into the fibres of your furniture, the microfibre cloth should simply be rinsed in cold water and hung out to dry after use.

How do I use my Care Cover fabric care products?

All Care Cover products come with detailed instructions on how to apply them to maintain or clean your furniture. Please read these instructions carefully before using the product. Prior to the application of any maintenance or cleaning product to your furniture, it is important that you test the product in a discreet area of your furniture to ensure that it does not have adverse affects.

Is there any fabric that the care products should not be used on?

The Care Cover fabric care products can be used on an array of fabrics, to include Velvet, Cotton, Hemp, Poly blend, Corduroy, Viscose, Rayon and Linen. They are not recommended to be used on Silks. Prior to the application of any maintenance or cleaning product to your furniture, it is important that you test the product in a discreet area of your furniture to ensure that it does not result in adverse results.

What is the best way to look after fabric to extend its lifetime? 

Great question! We recommend application of the Care Cover Fabric Protection Shield immediately after purchase and subsequently (as needed) to assist in repelling stains, giving you time to remove marks and soiling of foreign substances before they penetrate the fabrics of your fabric. In addition, vacuuming your fabric furniture every 2 weeks can help to prevent dirt and grime build up. Use of the Care Cover Fabric Spot Cleaner, Deodoriser or Odour Eliminator will also assist in maintaining the look and condition of your fabric furniture.

Where can I read the Safety Data Sheets for Care Cover products?

Safety Data Sheets for all Care Cover products are available here.

Where can I buy Protection Plans for my new fabric furniture?

Care Cover Fabric Protection Plans are available from a number of national and regional retailers across Australia and New Zealand. To find a retailer near you, click here. If you are unable to find a local retailer that stocks Care Cover Fabric Protection Plans, please contact us.

Can I buy a Protection Plan on fabric furniture that isn't new?

For furniture this is not brand new and covered via a Protection Plan when it leaves the retailer, Care Cover offer Accident Protection Subscriptions. These cover your household fabric furniture against accidental damage and/or stains via a simple monthly payment. Along with the subscription, you will be sent a Fabric Care Kit to help maintain and upkeep your fabric furniture. To take out Accident Protection on your fabric furniture, click here.

Can I buy a Care Cover Protection Plan to cover my fabric car seats? 

Yes, you can. Care Cover offer Accident Protection Subscriptions via a monthly payment, which covers fabric seats in your car. Along with the subscription, you will be sent a Fabric Care Kit to help maintain and upkeep your fabric car seats. To take out an Accident Protection Subscription on your fabric car seats, click here.

How do I use my Care Cover leather care products?

All Care Cover products come with detailed instructions on how to apply it to maintain or clean your furniture. Please read these instructions carefully before using the product. Prior to the application of any maintenance or cleaning product to your furniture, it is important that you test the product in a discreet area of your furniture to ensure that it does not have adverse affects.

What types of leather can the Care Cover leather cleaning and maintenance products be used on? 

The Leather Care Kit products can be used on all leather types, with the exception of suede, unfinished leather and bonded leather. The Aniline Care Kit/Products can be used on Full/Pure Aniline, Semi Aniline and Lustrell finishes. 

Where can I buy Protection Plans for my new leather furniture?

Care Cover Leather Protection Plans are available from a number of national and regional retailers across Australia and New Zealand. To find a retailer near you, click here. If you are unable to find a local retailer that stocks Care Cover Leather Protection Plans, please contact us.

Where can I buy Care Cover Leather Cleaning kits?

Care Cover Leather Cleaning Kits are available from a number of national and regional retailers across Australia and New Zealand. To find a retailer near you, click here. If you are unable to find a local retailer that stocks Care Cover Leather Protection Plans, you can also purchase them directly from Care Cover via the product page.

What is the best way to look after leather to extend its lifetime? 

We recommend you maintain your leather every two to three months with the Care Cover Leather Cleaner and Protection Gel. We recommend usage is increased to once every six weeks during summer months in order to keep dirt, grime and body perspirations form damaging the leather.

Where can I read the Safety Data Sheets for Care Cover products?

Safety Data Sheets for all Care Cover products are available here.

Can I buy a Protection Plan on leather furniture that isn't new?

For furniture this is not brand new and covered via a Protection Plan when it leaves the retailer, Care Cover offer Accident Protection Subscriptions. These cover your household leather furniture against accidental damage and stains via a simple monthly payment. Along with the subscription, you will be sent a Leather or Aniline Care Kit to help maintain and upkeep your leather furniture. To take out Accident Protection on your leather furniture, click here.

Can I buy a Care Cover Protection Plan for the leather in my car? 

Yes, you can. Care Cover offer Accident Protection Subscriptions via a monthly payment, which covers leather seats in your car. Along with the subscription, you will be sent a Leather or Aniline Care Kit to help maintain and upkeep your leather car seats. To take out an Accident Protection Subscription on your leather car seats, click here.

 

How do I use my Care Cover timber care products?

All Care Cover products come with detailed instructions on how to apply them to maintain or clean your furniture. Please read these instructions carefully before using the product. Prior to the application of any maintenance or cleaning product to your furniture, it is important that you test the product in a discreet area of your furniture to ensure that it does not have adverse affects.

What sort of timber can I use my care kit on? 

The Care Cover timber products have been trialled and tested on a variety of timbers including Hardwoods, Pines and even MDF. Care Cover products are pH neutral and solvent and chemical free so won’t effect the varnishes, waxes or finishes used on timber furniture or finishes.

What is the best way to look after timber to extend its lifetime? 

In order to extend the life of your timber furniture, Care Cover advises against using solvent based cleaners, as they dry out the nutrients in timbers.

Do you have a product that will help to prevent my indoor timber furniture from staining?

Yes, we do. The Care Cover Indoor Timber Kit contains a Protective Cream that aids in repelling stains from your indoor timber furniture. It can be purchased here.

Where can I read the Safety Data Sheets for Care Cover products?

Safety Data Sheets for all Care Cover products are available here.

What sort of Specialty Care products are available?

Care Cover ranges 4 exclusively formulated specialty care products, that are easy and safe to use:

- Fabric Protection Shield

- Concrete, Marble, Granite Protection Shield

- Odour Eliminator, and

- Outdoor Furniture Cleaner

How do I use my Care Cover Specialty Care products?

All Care Cover products come with detailed instructions on how to apply them to maintain or clean your furniture. Please read these instructions carefully before using the product. Prior to the application of any maintenance or cleaning product to your furniture, it is important that you test the product in a discreet area of your furniture to ensure that it does not result in adverse results.

Where can I read the Safety Data Sheets for Care Cover products?

Safety Data Sheets for all Care Cover products are available here.

Where can I purchase Care Cover Specialty Care products?

Care Cover Specialty Products are available for purchase directly from Care Cover via the product page.